Privacy Policy
Last Updated: November 2025
At Susette Jarvis Holistic Healing, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our digital products, or participate in our online membership and courses.
By using this website or engaging with our services, you consent to the collection and use of information in accordance with this Privacy Policy.
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1. Information We Collect
We may collect the following types of personal information:
Personal Information
Such as your name, email address, and contact details when you subscribe, purchase a product, register for a course, or join our membership.
Payment Information
Payments are processed securely through trusted third-party providers such as Systeme.io, Stripe, or PayPal. We do not store full credit card details on our servers.
Usage Data
Including IP address, browser type, device information, pages visited, and time spent on our website. This helps us improve user experience and website performance.
Voluntary Information
Information you provide through contact forms, surveys, email communications, or community interactions.
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2. How We Use Your Information
We use your information to:
• Deliver purchased products, courses, and membership services
• Manage your account and provide customer support
• Communicate with you, including updates and marketing (where consent has been given)
• Improve our website, services, and content
• Comply with legal obligations and resolve disputes
We will not use your personal information for purposes unrelated to the services you have engaged with.
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3. Storage and Security of Your Data
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your data may be stored on secure servers operated by trusted third-party platforms including Systeme.io, Stripe, PayPal, and email service providers. These platforms may store data outside Australia.
While we take appropriate security measures, no online system can guarantee absolute security.
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4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose limited information to:
• Trusted third-party service providers who assist in operating our business
• Legal authorities where required by law or regulation
• Professional advisers for compliance or legal purposes
All third-party partners are required to maintain appropriate data protection standards.
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5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
You may disable cookies through your browser settings; however, doing so may affect website functionality.
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6. Email Communication and Marketing
If you subscribe to our newsletter, download a resource, or join our membership, you may receive emails from us including educational content, updates, and occasional promotional offers.
You may unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.
We comply with Australian Spam Laws and will not send unsolicited marketing communications.
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7. Your Rights
Under applicable privacy laws, you may have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications
• Request deletion of your personal information (where legally permissible)
To exercise these rights, please contact us using the details below.
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8. Retention of Information
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their Privacy Policies separately.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Continued use of our website and services after updates indicates acceptance of the revised policy.
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11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: susette@susette-holistichealing.com
Website: https://www.susette-holistichealing.com/contact
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